Refund/Exchange Policy
We offer a 10 Day Money Back Guarantee on almost any unopened, factory sealed, re sell-able conditional product. No returns will be accepted on any custom manufactured items that were correctly produced to agreed upon specifications. Please call customer service at 0086-20-37738289, in advance to obtain an RMA number (Return Merchandise Authorization) within 10 days of when the order was received.
Order Cancellation Policy
Please submit any cancellation via email to: info@thinksfo.com or call on our business phone at 0086-20-37738289.
Email cancellations must contain the following: First name, last name, order number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.
Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via email or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping.
Express Shipments
We will make every attempt to ship merchandise designated as Express the day we receive the order. Our cut off time to guarantee shipment will be sent that same day is 2pm EST. We always welcome phone calls to discuss orders and stock levels to ensure delivery of all items for all orders.
Out of Stock Policy
The most important thing to keep in mind when ordering is that our stock balances fluctuate throughout the day with sales demand and stock that we receive from the manufacturers. Items are constantly being sold and our stock is constantly being replenished. If the item is identified as "Out of Stock", we can special order the item for you and ship it as soon as we get it. Most items ship within 2 weeks.
Just because the item you ordered is NOT identified as out-of-stock does not necessarily mean that it will be in-stock at the moment you order it. We will notify you if the item you ordered is out-of-stock. We first try to reply via email and give you 3 days to reply. If we have not heard from you we will then try to call you at the numbers you provide with your order. Be sure to give us your current email address and phone number.
Many out-of-stock items are excellent products and are available for purchase, but we do not always stock these items in inventory. We will be happy to special order these items for you in a timely fashion. Again, most items ship within 2 weeks.